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Terms & Conditions


Hotel Travelia is a online travel portal which recommends hotels to the travelers. The terms “our” “us”, “we” and “Hotel Travelia” refer to Hotel Travelia. The term “you” refers to the customer visiting the Website and/or person booking from this site. This Website is offered to you conditioned upon your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Terms and conditions. Please read the Terms and Conditions carefully. If you do not accept all of these terms and conditions, please do not use this Website. For any assistance you may see our contact details in “Assistance” section


  • Hotel Travelia reserves all right for the information displayed, transmitted or carried in the site. It is protected by copyright and other intellectual property laws.
  • Hotel Travelia disclaims all warranties and / or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Kolkata, India.
  • Hotel Travelia reserves the right, in its sole discretion, to inhibit, suspend or cancel the service/s or part of service at any point of time, without any prior notice incase a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.
  • Hotel Travelia reserves the right to refuse service to anyone at any time without any prior notice
  • Hotel Travelia values the privacy of information pertaining to its associates. We understand it requires a great amount of trust and we take it very seriously. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources. Details of this are mentioned in our “Privacy Policy” Section. By visiting this site, you agree to our Privacy policy.
  • Hotel Travelia will not use information provided you without your prior permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately. We  do not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, ( for example password, credit card number, Pin no, CVV no etc). Please visit our privacy policy section for further details.
  • This Website may contain hyperlinks to websites operated by parties other than Hotel Travelia. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, we recommend you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
  • In some cases you may be asked by a third party site to link your profile on Hotel Travelia to a profile on another third party site. Choosing to do so is purely optional, and the decision to allow this information to be linked can be disabled (with the third party site) at any time.
  • Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes may not be updated on a daily basis. The information supplied by this application is believed to be accurate, but we do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
  • Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
  • This travel site is designed, updated and maintained by Hotel Travelia. The contents of this site are solely owned Hotel Travelia. Modification, publishing, transmitting, transferring, selling, reproducing, without prior permission of the owners, in written, is strictly prohibited. Additionally, you agree not to:
  1. use this Website or its contents for any commercial purpose
  2. Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission
  3. Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website
  4. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure
  5. Deep-link to any portion of this Website for any purpose without our express written permission; or "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  6. Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Hotel Travelia in connection with the Website or the services

  • Hotel Travelia / its owners / employees, under no circumstances, will be not be responsible for the quality of services offered at the hotel. Hotel Travelia is just an online travel agent (OTA) and hotel booking site and it has no control over the quality of room / services offered  in the hotel. We recommend that you to check the hotel details before booking.
  •  Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. We recommend / urge the travelers / site visitors / hotel bookers / passengers to investigate and review travel prohibitions, warnings, announcements and advisories issued by the Government / Government agencies and destination country governments prior to booking travel to destinations. BY LISTING INFORMATION RELEVANT TO TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, HOTEL TRAVELIA DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.


Usage: As a condition of your use of this Website, you warrant that

  • All information supplied by you on this Website is true, accurate, current and complete
  • If you have a Hotel Travelia account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you and
  • You need to be 18 years of age or older in order to register for an account and contribute to our website. We does not knowingly collect the information of anyone under the age of 18.
  • We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

INDEMNIFICATION: You agree to defend and indemnify Hotel Travelia from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • (i) your breach of this Agreement or the documents referenced herein;
  • (ii) your violation of any law or the rights of a third party; or
  • (iii) your use of this Website.


Assistance: Incase you require any assistance or clarification feel free to contact us :

Disclaimer Policy: Hotel Travelia / its partners / its employee have done their best to ensure the accuracy and currency of all the information in the site. We take no responsibility for any loss, injury, or damages sustained by anyone because of the information and / or the advice contained on the site nor for the results of any travel arrangement originating from this site. The use of information on or derived from this site and any arrangement for travel with person's contacted through the site is made at the user's own risk. We always recommend / advice /encourage you to verify all critical information with the relevant authorities before you travel / plan to travel. This may include information on visa requirements, health, safety, customs, transportation, laws of land, etc.

Hotel Travelia / its partners / its employees make no representations about the suitability of the information contained in the documents and related graphics published on this website for any purpose. All such documents and related graphics are provided ''as is'' without warranty of any kind, statutory or otherwise. We disclaim all warranties and conditions with regard to this internet site and the information contained therein, including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. Under no circumstances shall Hotel Travelia / its partners / its employees be liable for any special, indirect, or consequential damages or any damages whatsoever whether in an action of contract, negligence, or other tortuous action, arising out of or in connection with the use or performance of this internet site or of the information and documents contained therein, provision of or failure to provide services, or any other information directly or indirectly available from this website.

The documents and related graphics in this website could may technical inaccuracies or typographical errors. Hotel Travelia / its partners / its employees are not responsible for any damage, nay inconvenience or any loss caused because of the same. Contains of the site are periodically changed and information are periodically updated in this. 

Hotel Travelia may make improvements and/or changes in the product/s described herein at any point of time, which giving any prior notification.

 The other links / linked sites are not under the control of Hotel Travelia. Hotel Travelia / its partners / its employees are not responsible for the contents of any linked site or any link contained in a linked site. Hotel Travelia is providing these external links to you only as a or/ and for convenience, and the inclusion of any link does not imply endorsement by Hotel Travelia of the site. All views expressed by individuals on this site are their personal opinions and are not necessarily those of or endorsed by Hotel Travelia.


The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Hotel Travelia.

HOTEL, CANCELLATION & REFUND POLIC: Hotel Travelia is an online hotel booking portal. Hotel policy, Cancellation policy and Refund policy are mentioned below. By accessing or using this Website in any manner, you agree to be bound by the, Cancellation policy and Refund policy. Please read the, Cancellation policy and Refund policy carefully. If you do not accept all of these, please do not use this Website.

Hotel Policy

  1. This site may not be suitable for children. You must be 18 years of age or above  to book hotels on Hotel Travelia and to check into any hotels listed.
  2. Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
  3. Failure to check into the hotel, will attract the full cost of stay at the hotel being charged to your credit card.
  4. Changes or cancellation may result in fees up to full cost of your stay as per below.

Cancellation Policy

  1. All cancellation will be governed by the cancelation policies of the individual hotels and tie-up hotels have with GDS. Please note that Hotel Travelia / its partners / its employees don’t have any control over the same and is not responsible for any dispute arising. We encourage the visitor of the site to check the same prior to booking.
  2. Cancellations within 48 hours of checking-in and No-Show will attract the full cost of stay (including taxes) as penalty charge.
  3. In case of cancellation with more than 48 hours before check-in, cancellation term and charges will be governed by the cancellation policies of the hotels / tie-up hotels have with GDS. Administrative fee shall be charged in this case.
  4. Partial cancellations made within 48 hours of checking in will attract the full cost of the nights cancelled (including taxes) as penalty charge. Same is governed by the cancelation policies of the individual hotels and tie-up hotels have with GDS.
  5. Partial cancellations requested before 48 hours of checking in will be governed by the cancelation policies of the individual hotels and tie-up hotels have with GDS. This may attract the administrative fee
  6. At times hotels charge a meal cost on special occasions like Christmas, New Year etc.  Same may be applicable for the booking, incase it is booked during any event / festival or equivalent. This will be governed by the cancelation policies of the individual hotels and tie-up hotels have with GDS. The charge for the same as applicable at the hotel would have to be cleared directly at the hotel.
  7. Hotel Travelia / its partners / its employee shall not be responsible for any such additional charges levied by the hotel other than the room charges.
  8. Separate cancellation policy is mentioned in case of the customized tour packages under headings : Planned Tours (including Destination Tours and City Tours) and Hotel Packages
  9. There will be separate cancellation clauses for all hot deals and customized tours given.


Refund Policy: All refund, wherever applicable, will be issued. Refunds may take 30 working days or more from the check-out date, after deducting the charges as per the cancellation policy above. The refunds may take longer to reflect in your account as it is upto your bank on how soon it processes the refunds. Hotel Travelia/ its partners / its employees don’t have any control on the same and does not take any responsibility of delay in / dispute arising because of refunds. The refunds are issued to the same account from where the payment is made. A charge (other than the cancellation charge) will be charged for any cancellations in addition to the hotel cancellation charges.